Unlike physical items such as books or office supplies, our products are delivered to you digitally. Once you’ve downloaded our products, which may include PDFs, PowerPoint files, images, and access to our customer areas, you can’t return them. For this reason, all reThink ELA LLC sales are considered final and nonrefundable.
That said, we understand that sometimes circumstances are out of our control and a refund may be in order on a limited, case-by-case basis. We will consider requests that fall into the following categories within seven days of purchase:
- Duplicate purchase — You order the same product twice.
You order a grammar unit and then accidentally order the same one again. Or you order a bundle and then realize that you already had one of the products in the bundle.
- No File Download — You have not downloaded the file (which we will verify).
You order a grammar unit for 6th grade, but discover that you’re moving to a new school over the summer and will be teaching 5th grade.
If you experience any of the following issues, we will be happy to work with you to solve the problem.
- Issue with resource files — If one or more of our files are damaged, we will repair the file and send you a new one.
You download a PDF file and it is corrupted. We will send you a new file and upload a corrected one to your customer area.
- Faulty description — We go out of our way to ensure that we describe exactly what you will receive and show you previews of what we provide.
You discover that we stated you would receive 18 posters, but there are none. We will provide you with the 18 posters we promised.
Subscription cancellations — If you have purchased a product that includes a subscription, but realize you do not need the subscription any more, we’ll cancel it at any time. You will continue to have access to your customer area and files until the subscription expires.
You purchase the 7th grade unit this summer, but discover in May that you’ll be teaching 8th grade the following year.
If you need a subscription cancellation, or believe your refund request falls into one of the areas listed above, or you need help making use of your resources, please login to your customer area and let us know what product you purchased and a description of your concerns.