If you purchased or signed up for a product, log back in later to download it, but it's not in your customer area, there is a good chance that you have more than one account. For example, if you sign up for an account with your school email address and purchase one of our products, but then later sign up for an account with your personal Gmail, you will not be able to access the product you purchased.
Fortunately, we can fix this for you. Just submit a ticket to the helpdesk and let us know which email address you want to keep as your account login. We will then merge both of your accounts. This way, if you bought or signed up for products on both accounts, you'll still be able to keep access to everything.